Frequently Asked Questions

Last Updated: July 13, 2025 (23:54), Lunar Date: 19th Day of the 6th Month, Snake Year

Products & Orders

1. Do you ship internationally or to my state?

🔹 Global Reach: We ship to most countries, but buyers must confirm compliance with local laws.
🔹 Responsibility: Import duties, taxes, and legal restrictions are the buyer’s obligation.
▸ Country-specific queries: [email protected]

2. Is your website and products legal?

🔹 Compliance: BrassKnucklesMaster operates legally in all jurisdictions we serve. Product legality varies by region.
▸ Buyer’s Duty: Verify local regulations before purchasing.

3. Can I modify/cancel my order?

🔹 Deadline: Changes allowed only if the order hasn’t shipped.
▸ Post-shipment: Follow standard return procedures.

4. How do I track my order?

🔹 Self-Service: Log into your account → “My Orders” → Click tracking number for carrier updates.

5. Warranties & Returns

🔹 Warranty: 3-year coverage for material/workmanship defects.
🔹 Returns: 60-day no-questions-asked policy (items must be unopened).
▸ Initiate: Email support with order number.

Payments

1. Accepted Payment Methods

🔹 Current Options: Visa, Mastercard, and other major credit cards.
🔹 Restriction: PayPal unavailable due to weapon-category policies.

Shipping Policies

1. International Shipping Details

🔹 Costs: Buyers bear customs fees/taxes.
🔹 Estimates: Enter your address at checkout for real-time quotes.

Returns & Support

1. Damaged/Incorrect Items

🔹 Priority Resolution: Email us within 24 hours with order number + photos → free replacement/refund.

2. Return/Exchange Steps

🔹 4-Step Process:

  1. Email support to request (state reason).
  2. Repack items in original condition (include free gifts).
  3. Self-funded return shipping (unless our error).
  4. Refund processed within 5-7 business days post-inspection.

3. Refund Timeline

🔹 Processing: 5-7 business days after receiving returns.
🔹 Bank Delays: Allow +3-5 days for payment provider clearance.

Contact Support

⏰ Hours:
▸ Mon-Fri: 9:00 AM – 5:00 PM
▸ Sat-Sun: 10:00 AM – 6:00 PM (urgent issues prioritized)
📧 Sole Channel: [email protected]